About membership registration

Is membership registration required?

You can also use guest purchasing without registering as a member.
Please note that if you purchase as a guest, your purchase history in My Account will not be used.

I made a mistake when registering my address/email address.

Regarding customer information at the time of account registration and customer information at the time of purchase, it is possible to change customer information on this site.
Please contact us from the contact page.
When making inquiries, please register an address where you can receive the item.

In addition, if you wish to change or correct the shipping address at the time of purchase,
If you contact us before shipping is complete, we can make corrections and ship the item.
If the item has been shipped, please note that the customer will be responsible for the shipping costs for returning the item to the delivery company and resending it.

I would like to cancel my membership.

We apologize for the inconvenience, but if you wish to cancel your membership, please contact us from the contact page.
We will carry out the procedure to delete your account.

About your order

Is it possible to put reserved items and regular items in the same cart?

It is possible to purchase pre-order items and regular sale items at the same time.
Delivery timings vary, so items will be shipped as soon as all purchased items are received.
Therefore, we recommend that you purchase pre-order items and regular sale items separately.

Can I see what I ordered?

Once your order is completed, an order confirmation email will be sent to the email address you registered, so please check that email.
Alternatively, you can check the "Order History" page under My Account on the site.
However, please note that if you use guest purchase, no history will be recorded.

I did not receive an order completion email.

If you do not receive an order confirmation email after making a purchase, there is a possibility that you entered your registered address incorrectly, or that you have been refused emails from our store.
Please check your spam folder or email prevention filter settings.
When using a mobile phone email address or a free email address, the spam filter function will prevent
There is a possibility that you may refuse to receive emails automatically sent from this EC site.

Please also check your settings so that you can receive emails from the domains below.

About payment

Can I pay by credit card in installments?

All card companies only accept lump sum payments.
If you wish to pay in installments, please contact your credit card company.

Can you issue a receipt?

We apologize for the inconvenience, but this e-commerce site does not issue receipts.
Please include your credit card company statement and the email you receive at the time of purchase and use this as a substitute for your receipt.

Regarding delivery

How much is the shipping cost?

Click here for shipping fee.
When will I receive the product.
We will ship within 5 business days after payment is confirmed.
(We will be closed on Saturdays, Sundays, holidays, summer vacation, and New Year's holidays.)

If there are multiple orders, it may take some time for the items to be shipped.
Thank you for your understanding.

The delivery time for reserved products will be stated on each product page.
As soon as shipping is completed, we will send you a shipping completion email.

Is it possible to combine shipping on multiple orders?

Due to the relationship between this EC site and the payment/delivery system,
Due to the specifications, it is not possible to combine multiple orders into one after you place your order.

Can I deliver the gift to the person I want to send it to?

It is also possible to have the order delivered to an address different from the registered address of the orderer.
When proceeding with the purchase process, please enter the shipping address information of the recipient.

Can I specify the delivery date and time?

We cannot accept specific dates and times.
Items other than pre-order items will be shipped within 5 business days after payment is confirmed.

Do you sell it overseas?

We accept deliveries to overseas customers, except for some countries.

About returns and exchanges

Is it possible to exchange sizes or products?

Purchase with a credit card,
For products that have not yet been shipped, please check the procedures and precautions below and contact us from the inquiry page.

Depending on the product you want, it may be out of stock and we may not be able to accept your reorder.
Also, it may take some time to process your cancellation.
Thank you once again for your understanding.

Regarding size exchanges after the product has been shipped,
We are very sorry, but we cannot respond to your request.
Thank you for your understanding.

Also, regarding cancellation procedures due to combined shipping, product changes, etc.
If we receive your request for cancellation and we do not hear from you for two weeks from the date we started the procedure,
It will be automatically canceled.
Thank you for your understanding.

The product I received was damaged. Can I exchange or return the product?

If it is confirmed that the product is defective, or if it is confirmed that the product was delivered incorrectly due to an error on our part, please contact us via the inquiry page within 7 days after receiving the product.
We will respond to returns and exchanges as soon as possible.

If replacement stock is out of stock, we may not be able to deliver the item.
If we do not have stock that can be exchanged, we will issue a refund.
We apologize for the inconvenience, but thank you for your understanding.

In the following cases, we may refuse to return the item, even if the item is defective or incorrectly shipped.
・If the contact is made more than 7 days after the product arrives.
・If the outer bag is thrown away
・If the condition of the returned product is significantly different from when it was delivered.
・If the returned product is determined to be in a condition that cannot be resold.


I have not received a reply to my inquiry.

Due to the large number of inquiries we receive, it may take 3 to 5 business days.
We apologize for keeping you waiting, but we would appreciate it if you could wait for a while until we receive an answer.
In addition, we are closed on Saturdays, Sundays, and holidays.

When we receive inquiries from the contact page,
Please make settings in advance to allow "solidline.tokyo" for domain specified reception.

When entering your email address, please be sure to enter it correctly.
Thank you for your understanding.

Will 〇〇 products be sold in the future?

We apologize for the inconvenience, but from the perspective of information management and equality, we will refrain from responding individually.

When we release new products or resell them, we will notify you on this SOLID LINE X account.

About cancellation

Can I cancel my order?

As a general rule, we do not accept cancellations after an order has been placed.
We do not accept returns or exchanges due to customer circumstances (wrong image, size exchange, etc.), so please check the product details and precautions when ordering.